BINGO BASH FAQ

Bingo Bash is an amazing game of BINGO that allows millions of users around the world to come together and play bingo Simultaneously at various wonders of the world.

FAQ


Common Issues Faced By Users:


Spark'tacular room - Calling Bingo and Collections?
In the new Sparktacular room, there are 5 different fireworks placed on the top and all have a fuse connected to each. You have to daub called numbers to reveal a fuse and connect the fuse to the sparkler, and lead the spark to the firework. A bingo is called automatically when you light 2 fireworks. You may also refer to the screenshots below which will help in understanding how the game play is.
Collect all 5 fireworks to perform a show and light the bridge. The collection counter increase based on the number of lights lit on the bridge. There is a timer of 8 hours within which if you perform a show, then 2 lights will be lit and 1 light post 8 hours.

Wheel of Fortune Wheel Spin Rewards
The new wheel of fortune wheel spin now has new rewards apart from chips, coins and powerplays. Please find the reward explained below with what they represent


Pull Tabs
You can earn 5 or 2 pull tab rewards. Pull Tabs is a luck based game which can be accessed through Mini Games option from Lobby and by clicking on Pull Tabs icon. You can earn 5 or 2 pull tab rewards. Pull Tabs is a luck based game which can be accessed through Mini Games option from Lobby and by clicking on Pull Tabs icon.


Scratchers
Symbol stands for scratchers, and you can earn 1, 2, 3, 5 scratchers randomly. To use your free Scratchers please click on Mini Games from Lobby and then Scratchers icon


Instant Bingo:
Winning a Instant Bingo reward will get added to your total power plays balance increasing the Instant Bingo count.


Where do I find Mini Games?
Mini games can be played by clicking the icon shown above in the lobby.

Q:What are Wonders?

A:This is the page where the user can select a wonder of the world and start playing Bingo.Each Wonder gives different payouts(Coins,XP).Each Wonder has various Bingo patterns to call a BINGO making Game more Interesting.


There are 7 wonders.

1.Sphinx.
2.Palm Island.
3.Grand Canyon.
4.TajMahal.
5.Eiffel Tower.
6.Liberty Statue.
7.Colosseum.


Q:How do I start a Game?

A:Click on “PLAY” in the Wonders and you’ll be taken to the game screen where you can buy Cards using Bingo Chips.You can buy upto maximum of 4 cards for a game.


Q:How is Featured Room Different from the Wonders?

A: Featured Room is a special Room.

1.Rolling Blackouts -Daub all the Numbers to call a Bingo
2.Elemental - A special Room with No Powerplays
3.Springo - Special Room where you get to play with 4X4 Cards different from the traditional Bingo Cards
4.Stamp It - Room with Stamp patterns.
5.Speed Bingo - Play a Faster Bingo as the name Suggests.


Q:How do i increase My chances of winning Bingo or getting more Rewards?

A:Grab Power-plays to increase the chances of Calling Bingo. You can buy Power-plays from the shop.

There are 6 Power-plays:

1.Chip cell-Gives a free Chip when daubed
2.Money cells-Gives coins when daubed.
3.Money Bonanza- Will Double the payout on the coins.
4.Gem Cells-Gives gem of one color when Daubed.
5.Free Cell- Randomly Fills one or two cells in the Player card.
6.Instant Bingo-Gives Immediate Bingo when Daubed on it.


Q:How are Power-plays activated?

A:Three Daubs are required to activate the Power-play.
At the end of the 3rd Daub the Power-play is displayed over the Strength-O-Meter.Clicking on it will activate it.


Q:What are Gems and How can I use them?


A:Gems are special rewards given in the game.There are 4 gems,Red,Blue,Green,Orange.
You can merge Gems to Get Collection items,Bingo Chips,power-plays and Coins
You can buy them in the shop or Earn by daubing the cells with Gems.
You can always Merge the gems in the Lobby of Wonders page. You can see the option at the bottom left called "Gems Pattern".You'll also be shown the Pattern merge once your current Game is over after the Game summary Pop up.


Q:What are Collections?

A:Collections are the items you need to acquire throughout the Game.Each wonder has a collection of 12 items, out of which 8 can be bought from Store,2 from Free gift and 2 from Gems merge.Completing a Collection Increases your Daily Log-in Bonus by 2 chips.


Q:What are Trophies?

A:Trophies are rewarded for an achievement completed.You can check them by clicking on My Profile-->Trophies.There are 31 trophies to be won.
You get Chips for Winning a Trophy.


Q:Where do I Buy Bingo Chips?

A:You can Purchase More Bingo Chips using Facebook credits by clicking on "Get Chips" tab.


Q:How do I get More Bingo Chips?

A:You can get more Bingo Chips by
1.Calling a Bingo
2.levelling up
3.Requesting from Friends
4.Merging Gems.


Q: What is "Daily Log in Bonus" and How do i Increase it?

A:Log in Bonus are the Chips rewarded for free every 24 hours.Number of chips rewarded depends on the current level of user and the Number of Collections completed.


Q:What is Team Jackpot?

A:It is a feature where you can add Friends and form a Team.There are 4 different Challenges that you can take on.Add friends,Complete Challenges to Earn More chips.


Q:What are "Lucky Calls" and How do I use it ?

A:Lucky Calls is the Feature where you are allowed to bet “BINGO CHIPS”/”COINS”.There are 3 Bets You can make.


Q:What are Golden Ball and How are they used ?

A:Place Golden Ball on card of your choice and if you Bingo it,you win it.
Redeem Golden Balls from Gems merge to get Collection items


Common Issues Faced By Users:


Q:My Game Freezes or takes forever to load or says "Connecting"?

A:You can try the following if the above issues are faced
1.If the Game is Freezing, Make sure have the latest Flash Player.You can update it by clicking on the link below. http://get.adobe.com/flashplayer/
2.Please clear your Browser cache and Cookies.This should solve your issue.If the issue still persists you can always Contact us.Also we recommend you to use Google Chrome as your Browser for the Best Experience of the Game.


Q:I Daubed the numbers and called BINGO but gave me a "BAD BINGO"?

A:Each Room has a Different Bingo Pattern.You can check the pattern by Clicking on the pattern Icon.This will show the Patterns allowed in the Room.


Q:I Bought BINGO Chips using Facebook Credits But Chips was not Given to me?

A:Please reload the game if you were not given the chips.Sometimes there might be a Delay.If you still haven’t received the chips leave us a message with purchase information you made.We’ll process and credit the Chips.
Click here to contact us regarding any issues with the Game.


Q:Why am I seeing someone else Bingo Bash account when I log in?

A:If this is the case Please clear your Browser Cookies and load the Game.

To know how to delete Cookies,Please click on the Link below. http://www.wikihow.com/Clear-Your-Browser's-Cookies


I did not receive the Bingo Chips for Completing the Offer from "Earn Chips" Tab?

A:If this is the issue you are facing then Click on "Earn Chips" and Click on Help--> Check Your offer Status.


Having Frequent Disconnections and losing Cards?

A:If this is the issue you are facing then.
1. Please select the Yellow eye button at the top left of the Game screen and is set to low quality. Networking latency is a bit trickier issue as there are many sides involved in it. Try to contact your ISP if the problems persists.
2. Also make sure you do have other applications or Facebook Games in other Tabs as they consume your Bandwith and makes the Game slow.


Issue with Bingo Bash Purchase?

A:All payments made on Bingo Bash through GSN are processed electronically; Bingo Bash Support does not have the ability to identify the specific cause of the rejection. If your deposit was rejected then you may want to verify the following:

      *Your name, address, state, province/country, zip code that you entered on the purchase page is the same address where you receive billing statements.
      *If the financial institution has multiple addresses on file for you, be sure to enter the address that your card issuer considers your primary address.
      *This address may be different than the address where you receive your statements.
      *If you are using a new card, make sure that you have activated your card with the financial institution before trying to use the card.
      *You have enough funds available and have not reached your credit/debit card limit.
      *You have not used the payment method to purchase tokens on another account.
      *Your credit/debit card has not been reported as "stolen" or "missing".

If you continue to have difficulties with purchasing Tokens using the payment method then it is highly recommended that you attempt to purchase Tokens using a different payment method or contact the issuing bank/credit card company directly for further assistance.


I made a Bingo Bash purchase on Facebook but I don't see it. Where is it?

A:Bingo Bash purchases made on the Bingo Bash Facebook app do not transfer to your GSN.com account. Bingo Bash does have a Facebook app which players can access within their Facebook account; however, the Bingo Bash Facebook app is NOT synced to your GSN.com or your Games by GSN on Facebook account. Your account on the Bingo Bash Facebook app will be a completely separate account from your GSN.com account and Games by GSN on Facebook account.


Why can’t I use PayPal to make a purchase in Bingo Bash?

A:At this time, PayPal is not an acceptable payment method for making purchases within Bingo Bash. Currently, GSN accepts Visa, MasterCard, American Express and Discover credit/debit cards for making Bingo Bash purchases. In order to make a purchase using your credit/debit card in Bingo Bash, please enter your card information after selecting 'Buy' next to the bundle of your choice


Cant Use tokens or Oodles to play Bingo Bash?

A:While Bingo Bash is hosted on GSN.com, the game itself is managed by a 3rd party. Due to this, the game operates on a different back-end platform than GSN.com. As a result, GSN Tokens and Oodles, as well as GSN Cash Games game credits and real money cannot be used to play Bingo Bash. Players will need to make separate purchases of Bingo Bash currencies within Bingo Bash in order to play this game.


How does the NEW LOBBY works?

1) Where do I find wonder and Featured rooms in the New lobby?
A: With the new changes it is much easier now to navigate through Wonder rooms and featured room. To find them, please select the options shown in the bottom panel.


2) I am unable to find Wheel spin icon with the new lobby changes:
A: Wheel Spin pop up appears every 20 hours. We have removed the lobby icon for Wheel Spin, you can however find the Wheel spin Option under Mini Games.


3) Where is the trade Gems option in the lobby?
A: Trade Gems option is no longer available in the Lobby. However, you can still trade gems through “My Profile” > “Gems” or use the option shown during Game end.
Please check the screen shot below:


4) How do I participate in Team Jackpot? The lobby icon for team Jackpot is missing.
A: We have removed the jackpot icon from the lobby screen. However you can start a Team Jackpot using the Jackpot feature mentioned in the Bottom panel. To start a Jackpot you must click the “Start button”, you can select the type of jackpot that you want to start by clicking on the arrows.


5) How do I revert back to the old lobby? Can i switch back to the new one if I accidentally clicked on the old lobby?
A: If you want to revert back to the old lobby, please use the back option found under Settings. Currently, we do not have an option to revert back to new lobby if you have accidentally clicked on back option. However, the lobby is not fully launched yet and under beta state. We will launch the Lobby for all our users again without an option to switch back in few weeks now.